At Mary Mineeva individual pastry shop, we pride ourselves on creating cakes and sweets to order according to your wishes, and customer satisfaction is our top priority. However, given the perishable and customized nature of our products, please refer to our return and refund policy below.:

1. Cancellation:
• Orders can be cancelled no later than 7 days before scheduled delivery for a full refund.
• Orders cancelled within 7 days of delivery are subject to a 50% fine, as we may have already started preparing for your individual order.

2. Refund of funds:
• Refunds are only possible for products whose quality has been identified due to the bakery's fault (for example, inappropriate design or taste).
• Due to the fact that our products are custom-made, we do not refund money for dissatisfaction related to design or taste preferences after the order is completed according to your requirements.

3. Delivery:
• We guarantee that all items will be shipped to us in perfect condition. We are not responsible for any damages incurred after delivery.
• For any questions related to the delivery, please contact us immediately and we will do our best to help.

4. Changes:
• Minor changes that you request after delivery will be taken into account if possible, but it may not be possible to make significant changes at that time. If you have any questions or concerns about your order, please contact us within 24 hours of receiving the product so that we can resolve any issues promptly. Thank you for choosing Mary Mineeva custom pastry shop for your special occasion!